General Terms and Conditions of Triada Market & Distribution Online Store

I. Subject Matter

Art. 1. These general terms and conditions are intended to regulate the relations between Triada Market and Distribution AD, UIC 130530678, with registered office and address of management: Bulgaria, Sofia, 195 Sukhodolska Street, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as the USER and/or CONSUMER.

II. Supplier information

Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

1. Name of the Supplier: Triada Market and Distribution AD

2. Registered office and management address: Bulgaria, Sofia, 195 Sukhodolska Street

3. Address for conducting business and address for consumer complaints: Bulgaria, Sofia, 195 Sukhodolska Street

4. Correspondence details: Bulgaria, Sofia, 195 Sukhodolska St.
phone 02 952 6605

5. Entry in public registers: EIK 130530678

6. Supervisory authorities:

(1) Personal Data Protection Commission
Address: Sofia, 2 Prof. Tsvetan Lazarov St.
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
E-mail: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

(2) Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6,
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

7. Registration under the Value Added Tax Act No. BG 130530678

III. Characteristics of the platform

Art. 3. TRIADA MARKET is an e-commerce platform accessible at https://triada-market.com, through which Users can enter into contracts for the purchase, sale, and delivery of goods offered by the Supplier on the platform, including the following:

1. Register and create a profile to browse the Supplier’s online store and use additional information services;

2. To view the goods, their characteristics, prices, and delivery terms;

3. To conclude contracts with the Supplier for the sale and delivery of goods offered on the TRIADA MARKET platform;

4. Make any payments in connection with the concluded contracts, including by electronic means of payment.

5. Receive information about new goods offered by the Supplier on the TRIADA MARKET platform;

6. To make electronic statements in connection with the conclusion or performance of contracts with the Supplier on the TRIADA MARKET platform through the interface of the TRIADA MARKET website, accessible on the Internet;

7. To be notified of their rights under the law, primarily through the interface of the TRIADA MARKET platform on the Internet;

8. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. The Supplier on the TRIADA MARKET platform organizes the delivery of goods and guarantees the rights of Users provided for by law, within the framework of good faith, accepted practice, consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a contract with the Supplier on the TRIADA MARKET platform for the sale and purchase of goods at https://triada-market.com. The contract is concluded in Bulgarian and is stored in the Supplier’s database on the platform.

(2) Under the contract for the sale and purchase of goods concluded with the Users, the Supplier on the TRIADA MARKET platform undertakes to organize the delivery and transfer of ownership to the User of the goods specified by the User through the interface on the platform. Users have the right to correct errors in the information entered no later than the submission of the statement for concluding the contract to the Supplier on the TRIADA MARKET platform.

(3) Users shall pay the Supplier on the TRIADA MARKET platform a fee for the delivered goods in accordance with the terms and conditions specified on the TRIADA MARKET platform and these general terms and conditions. The remuneration shall be equal to the price announced on the TRIADA MARKET platform. In the event of a technical error in the price, the Supplier shall immediately notify the User of the correct price of the product and shall have the right to refuse an order due to an incorrect indication of its actual price.

Art. 6. (1) The User and the Supplier on the “TRIADA MARKET” platform agree that all statements between them in connection with the conclusion and performance of the contract of sale may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is assumed that electronic statements made by Users of the site are made by the persons specified in the data provided by the User during registration, if the User has entered the appropriate username and password for access.

IV. Registration for use of Triada Market

Art. 7. (1) In order to use “TRIADA MARKET” for concluding contracts for the sale and purchase of goods, the User must enter a username and password of their choice for remote access, thereby accepting these general terms and conditions. Acceptance of these general terms and conditions is also made upon finalization of each order by the User.

(2) The name and password for remote access are determined by the User by completing online registration on the Supplier’s website on the “TRIADA MARKET” platform, in accordance with the procedure specified therein.

(3) By filling in their details in the shopping cart and clicking on the “Complete order” button, the User declares that they are familiar with these general terms and conditions, agree with their content, and undertake to comply with them unconditionally.

(4) The Supplier shall confirm the order placed by the User by e-mail. A User account shall be created and a contractual relationship shall arise between the User and the Supplier.

(5) When registering or placing an order, the User undertakes to provide accurate and up-to-date information. The User undertakes to update the information provided in their registration or order in a timely manner in the event of any changes.

V. Technical steps for concluding a purchase and sale agreement

Art. 8. (1) Users mainly use the interface of the Supplier’s page on the TRIADA MARKET platform to conclude contracts for the sale and purchase of goods offered by suppliers on the TRIADA MARKET platform.

(2) In cases of ordering goods without registration by the User, the latter accepts these general terms and conditions upon finalizing the order.

Art. 9. Users conclude the contract for the sale and purchase of goods on the TRIADA MARKET platform according to the following procedure:

(1) Logging into the system for placing orders on the TRIADA MARKET platform.

(2) Select one or more of the goods offered by the Supplier on the TRIADA MARKET platform and add them to the list of goods to be purchased.

(3) Provide the necessary data to identify the User as a party to the contract.

(4) Providing data for delivery.

(5) Selecting the method and time of payment.

(6) Confirming the order;

VI. Content of the contract

Art. 10. (1) The Supplier and the Users shall conclude separate contracts for the sale and purchase of the goods ordered by the Users, regardless of whether they have been selected with a single electronic statement and from a single list of goods for purchase.

(2) The Supplier may organize the delivery of the goods ordered under the separate contracts for sale and purchase together and simultaneously.

(3) The rights of the Users in relation to the delivered goods shall be exercised separately for each purchase agreement. The exercise of rights in relation to a delivered item shall not affect and shall have no effect on the contracts for the purchase -sale of other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right to withdraw from the contract for the purchase and sale of a specific item does not affect the contracts for the purchase -sale of other goods delivered to the consumer. Consumers benefit from a legal guarantee of conformity of the goods with the sales contract.

(4) In the case of delivery of goods that are delivered as a promotion together with other goods in a set, the rules for delivery and return of the respective set, as announced in the product profile in the online store, shall apply with priority.

Art. 11. When exercising their rights under the sales contract, the User is obliged to specify accurately and unambiguously the contract and the goods in respect of which they are exercising their rights.

Art. 12. (1) The User may pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery.

(2) With regard to goods that are delivered on a promotional basis together with other goods in a set, the price for the set applies only to the set as a whole and is not divisible for individual goods from the set.

(3) If the Supplier accepts the return of one item from a set under paragraph 2, the User shall be entitled to a refund for the returned item from the set, which shall be proportional to the ratio between the prices of the items in the set in the Supplier’s online store when they are not offered as a set.

VII. Special clauses applicable to persons who have the status of “consumer” within the meaning of the “Consumer Protection Act” and the “Act on the Provision of Digital Content and Digital Services for the Sale of Goods”

Art. 13. The rules of this Section VII of these general terms and conditions apply only to Users for whom, according to the data provided for the conclusion of the contract of sale or upon registration with TRIADA MARKET, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, the Act on the Provision of Digital Content and Digital Services and the Sale of Goods, and/or Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011.

Art. 14. (1) The main characteristics of the goods offered by the Supplier on the TRIADA MARKET platform are specified in the profile of each product on the TRIADA MARKET platform.

(2) The price of the goods, including all taxes and fees, is determined by the Supplier on the TRIADA MARKET platform in the profile of each product on the TRIADA MARKET platform.

(3) The value of postal or transport costs not included in the price of the goods is determined by the Supplier on the TRIADA MARKET platform and is provided as information to Users when selecting goods for the conclusion of the purchase agreement and before finalizing the order.
If a User fails to receive a shipment more than once, the Supplier reserves the right to:

• charge the User for shipping costs for each subsequent order;
• not grant the right to return purchased goods for a period of more than 14 days;
• not provide gifts with the User’s subsequent orders;
• refuse “Price Protection” if the User invokes it.

(4) The methods of payment, delivery, and performance of the contract are determined in these general terms and conditions and the information provided to the User through the mechanisms in the TRIADA MARKET platform.

(5) The information provided to Users under this article is current at the time of its display on the TRIADA MARKET platform prior to the conclusion of the purchase agreement.

(6) Users agree that all information required by the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and the Sale of Goods may be provided through the TRIADA MARKET platform interface or by email.

Art. 15. (1) The user agrees that suppliers on the TRIADA MARKET platform have the right to accept advance payment for contracts concluded with the user for the sale and delivery of goods.

(2) The User shall independently choose whether to pay the Supplier on the TRIADA MARKET platform the price for delivery of the goods before or at the time of their delivery.

(3) If the value of the Consumer’s order is equal to or exceeds BGN 1,000, payment shall be made only by bank transfer or deposit into the Supplier’s payment account.

Art. 16. (1) The Consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the contract within 30 days from the date of receipt of the goods by the Supplier using the standard withdrawal form available on the Supplier’s website on the TRIADA MARKET platform.

(2) The right of withdrawal under paragraph 1 shall not apply in the following cases:

1. for the provision of services where the service has been fully provided, where the contract provides for an obligation for the consumer to pay, and the performance has begun with the consumer’s express prior consent and confirmation that they are aware that they will lose their right of withdrawal once the contract has been fully performed by the trader;

2.for the supply of goods or services whose price depends on fluctuations in the financial market that cannot be controlled by the trader and which may occur during the withdrawal period;

3. for the supply of goods made to the consumer’s specifications or clearly personalized;

4. for the supply of goods which are liable to deteriorate or expire rapidly, such as food, beverages, and nutritional supplements;

5. for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection (such as earbuds, clothing, baby products, epilators, razors, toothbrushes, hairbrushes, etc.);

6. for the delivery of goods which, after delivery, have been mixed with other goods due to their nature and cannot be separated from them;

7. concluded during a public auction;

8. for the provision of digital content that is not provided on a tangible medium, where performance has begun and the contract obliges the consumer to pay, in cases where:
a) the consumer has given their express prior consent to commence performance during the withdrawal period;
b) the consumer has confirmed that they are aware that they will thereby lose their right of withdrawal;
c) the trader has provided confirmation in accordance with Article 48(2) or Article 49(8) of the Consumer Protection Act. By accepting these GTC and placing an order, the consumer expressly gives their prior consent to commence performance and is aware that they will lose their right of withdrawal within the meaning of this point.

(3) Where the supplier on the TRIADA MARKET platform has not fulfilled its obligations to provide information as specified in the Consumer Protection Act, the Consumer has the right to withdraw from the contract within one year and 14 days from the date of receipt of the goods. When the information is provided to the consumer within the withdrawal period, the period shall start to run from the date of its provision. The consumer has the right to submit the statement of withdrawal under this article directly to the Supplier using the standard withdrawal form available on the Supplier’s website on the TRIADA MARKET platform.

(4) When the Consumer has exercised their right to withdraw from a distance contract or an off-premises contract, the Supplier shall refund all sums received from the consumer without undue delay and no later than 14 days from the date on which it was notified of the consumer’s decision to withdraw from the contract and in case it has already received back the goods subject to the contract. The Supplier shall refund the sums received by bank transfer, unless the consumer has expressly agreed to the use of another means of payment, and this sentence shall apply if the right of withdrawal is exercised within 14 days of receipt of the goods and the goods are returned to the Supplier within that 14-day period. If the right of withdrawal is exercised after the 14th day of receipt of the goods and/or the goods are returned to the Supplier after the 14th day of receipt by the Consumer, by the 30th day of receipt, the amounts paid for the goods shall be refunded only in the form of a credit to the Consumer’s personal account on the Supplier’s website or by issuing a voucher in the name of the Consumer. If the Consumer wishes to be refunded the amounts for withdrawal from the Contract exercised within 14 days of receipt of the goods by postal order/money transfer, the service fee charged by the respective courier/ postal operator charges shall be borne by the User and shall be determined by the courier/postal operator. The Supplier has no influence over this fee, does not determine it, and does not benefit from it in any way.

If the goods for which the consumer has withdrawn from the contract within 14 days of receipt of the goods have been paid for by card, the refund shall be made only to the same card with which the payment was made.

(5) When exercising the right of withdrawal, the costs of returning the delivered goods shall be borne by the consumer pursuant to Article 55, paragraph 2 of the Consumer Protection Act. The Supplier shall not be obliged to refund the additional costs of the initial delivery of the goods when the consumer has expressly chosen a method of delivery of the goods other than the free standard delivery offered by the Supplier.

(6) The consumer undertakes to store the goods received from the Supplier on the platform and to ensure that their quality and safety are preserved during the period specified in paragraph 1.

(7) The consumer may exercise their right to withdraw from the contract with the Supplier by sending a written statement to the Supplier using the standard contract withdrawal form on the TRIADA MARKET platform. The goods should be sent without cash on delivery to the Supplier’s address, namely Sofia, 195 Suhodolska St. Goods sent with cash on delivery will not be accepted by the Supplier.

(8) When the supplier on the TRIADA MARKET platform has not offered to collect the goods themselves, they may withhold payment to the consumer until they receive the goods or until the consumer provides proof that they have sent the goods back, whichever occurs first.

(9) In the case of delivery of goods that are delivered together with other goods in a set (so-called bundle goods), when exercising the Consumer’s right of withdrawal under this article and the requirements of the Consumer Protection Act, the Consumer shall return the entire set as received and in commercial condition. If some of the goods that are part of the bundle product are not returnable under the regulations, the Consumer agrees that the entire bundle product is not returnable.

(10) Regardless of the above scenarios, the Consumer is obliged to return the goods in a marketable condition. Marketable condition means a condition that allows the subsequent sale of the goods as new. Unpacking the goods should not have led to an obvious violation of the commercial appearance of the goods. In case of a violation of the commercial appearance of the goods, the Supplier has the right, at its discretion, to refuse to accept the withdrawal from the contract or to charge the Consumer for the costs of restoring the goods to their commercial appearance. Pursuant to Article 55, paragraph 4 of the Consumer Protection Act, the Consumer shall be liable for any reduction in the value of the goods caused by testing them in a manner other than that necessary to establish their nature, characteristics, and proper functioning.

(11) In the event of exercising the right of withdrawal under this article, the Consumer shall also be deemed to have exercised the right of withdrawal in respect of the bonus content belonging to the goods.

(12) The right of withdrawal also applies to books, provided that the book shows no signs of use and is in its original commercial condition, and if the book was wrapped in plastic, the packaging has not been opened. The performance of the contract for a purchased book begins at the moment of unsealing, at which point the consumer loses their right of withdrawal and the consumer expressly agrees to this.

(13) When returning the goods, the Consumer is obliged to return them together with the complete set received, as well as all accompanying documents – cash register receipt, invoice, delivery note, warranty card (if issued).

(14) When returning the goods, the Consumer is obliged to return all gifts received together with the ordered goods, if such have been sent by the Supplier.

(15) For purchases made by a legal entity, the provisions of the Obligations and Contracts Act, which derogate from these General Terms and Conditions, shall apply.
VIII. Performance of the contract
Article 17. (1) The delivery time for each item is specified separately when the contract with the consumer is concluded via the Supplier’s website on the TRIADA MARKET platform. For each specific item, the Consumer is notified immediately before finalizing the order on the TRIADA MARKET platform of the approximate number of days it will take for delivery. The delivery times specified on the TRIADA MARKET platform are indicative and the Supplier does not guarantee them, but guarantees that it will do everything possible to deliver the goods on the specified days.

(2) If the Consumer and the Supplier on the TRIADA MARKET platform have not specified a delivery time, the delivery period for the goods is 30 calendar days from the date following the sending of the order to the Supplier via the Supplier’s website on the TRIADA MARKET platform.

(3) If the Supplier on the TRIADA MARKET platform cannot fulfill the contract because it does not have the ordered goods, it is obliged to notify the consumer thereof and to refund the amounts paid by him. In such cases, the Supplier cannot be held liable as long as it has notified the Consumer of the depleted quantities.

(4) The Supplier may refuse to process the order when there are reasonable doubts that the order is not authentic, including that it does not originate from the Consumer described in the order, or when the product ordered is temporarily unavailable due to depletion of quantities or other technical reasons, in which case the Supplier shall notify the Consumer by email or telephone and refund the amounts paid by them. The Supplier may refuse to process an order when the number or volume of items ordered exceeds the usual consumption of a customer-consumer within the meaning of the Consumer Protection Act and there is reason to believe that the order is made for resale and does not fall within the scope of consumer purchase and sale.

(5) In case of inaccurate data provided by the Consumer regarding the delivery address and telephone number, or absence of the Consumer at the address, as well as in case of inability to deliver the goods for reasons beyond the Supplier’s control, the goods shall be returned and remain in the Supplier’s warehouses. In this case, the goods shall not be kept for the Consumer unless they have been paid for in advance. If the goods have been paid for in advance, they shall be kept for a period of 15 days from their return, and after the expiry of this period, if the Consumer does not claim them from the Supplier, the Supplier shall refund the payment received, except for the amount spent on delivery and storage. In case of inaccurate or incorrect data provided by the Consumer for the delivery address, whereby the goods are sent to the wrong address, the costs for the courier service for redirecting the shipment shall be borne by the Consumer.

(6) If the goods are not delivered to the User within the specified delivery period, the User shall not be entitled to compensation. Reasons that may delay delivery beyond the days specified on the TRIADA MARKET platform are: workload and number of orders for the period above average and above normal for the Supplier; fault of the courier company, such as untimely organization of the courier, excessive workload of the courier, unforeseeable technical and information problems with the courier, or weather conditions hindering the courier; unforeseeable technical problems in the Supplier’s systems; fault of the Supplier’s suppliers from whom the latter obtains the product; bad weather conditions and other force majeure circumstances that would hinder the normal organizational activity of the Supplier.

(7) In all cases, the Supplier guarantees and undertakes to deliver the goods to the Consumer no later than 15 working days after the approximate delivery dates specified on the TRIADA MARKET platform.

Art. 18. The Supplier on the TRIADA MARKET platform undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising, and sale of food supplements.

Art. 19. The Supplier shall inform the User of the transport and courier costs immediately before completing the order, as the delivery price may vary depending on the product, method and delivery address selected by the User. In case of additional redirection of an already placed order by the User or in case of a need for a repeat visit to the specified address, the User shall pay the delivery cost in accordance with the tariff of the respective courier. The conditions for free delivery, where applicable, shall not apply if the User requests a visit to an address at a specific time or time range of the day.

Art. 20. (1) The User must inspect the goods at the time of delivery and handover by the courier and, if they do not meet the requirements or have visible breakages and defects, refuse to accept them from the courier and immediately notify the Supplier on the TRIADA MARKET platform.

(2) If the User does not refuse the goods from the courier and does not notify the Supplier on the TRIADA MARKET platform in accordance with paragraph 1, the goods shall be deemed to have been approved as meeting the requirements, except for hidden defects.

(3) If, upon delivery of the goods, the User wishes to refuse them and not accept them, the costs of transport in both directions shall be borne by the User.

Art. 22. For cases not covered in this section, the rules of commercial sale set out in the Commercial Law, the Consumer Protection Law, and the Law on the Provision of Digital Content and Digital Services and the Sale of Goods shall apply.

IX. Protection of personal data

Art. 23. (1) The Provider on the TRIADA MARKET platform shall take measures to protect the User’s personal data in accordance with the Personal Data Protection Act.

(2) For reasons of security of the Users’ personal data, the Provider on the TRIADA MARKET platform will send the data only to the e-mail address specified by the Users at the time of registration.

(3) The Provider on the TRIADA MARKET platform has the right to store data on the User’s terminal device, unless the latter expressly objects to this.

(4) The User or Consumer agrees that the Provider of the TRIADA MARKET platform has the right to send electronic messages to the User or Consumer at any time, including newsletters or offers to purchase goods, as long as the User or Consumer is registered in the Provider’s online store on the TRIADA MARKET platform.

(5) The User or Consumer agrees that the Provider of the TRIADA MARKET platform has the right to collect, store, and process data on the behavior of the User or Consumer when using the Provider’s online store on the TRIADA MARKET platform.

Art. 24. (1) At any time, the Provider of the TRIADA MARKET platform has the right to require the User to identify themselves and verify the authenticity of each of the circumstances and personal data provided during registration.

(2) If, for any reason, the User has forgotten or lost their username and password, the Provider on the TRIADA MARKET platform has the right to apply the announced “Procedure for lost or forgotten usernames and passwords”.

(3) In case of incompleteness regarding the protection and processing of the User’s personal data, a detailed description is available in the Privacy Policy on the TRIADA MARKET website.

X. Amendment and access to the “General Terms and Conditions”

Art. 25. (1) These General Terms and Conditions may be amended by the Provider of the TRIADA MARKET platform, which shall notify all registered Users in an appropriate manner.

(2) The Provider of the TRIADA MARKET platform and the User agree that any additions and amendments to these general terms and conditions shall be effective for the User in one of the following cases:

• A) after explicit notification by the Provider on the TRIADA MARKET platform and if the User does not declare within the 14-day period provided that they reject them; or
• B) after their publication on the Supplier’s website on the TRIADA MARKET platform and if the User does not declare within 14 days of their publication that they reject them;
• C) upon their explicit acceptance by the User through their profile on the Supplier’s website on the TRIADA MARKET platform.

(3) The User agrees that all statements by the Provider on the TRIADA MARKET platform in connection with the amendment of these general terms and conditions will be sent to the email address provided by the User during registration. The User agrees that emails sent in accordance with this article do not need to be signed with an electronic signature in order to be effective.

Art. 26. The Supplier publishes these general terms and conditions on the TRIADA MARKET platform together with all additions and amendments thereto.

XI. Termination

Art. 27. These general terms and conditions and the User’s contract with the Provider on the TRIADA MARKET platform shall be terminated in the following cases:

• upon termination and declaration of liquidation or declaration of insolvency of one of the parties to the contract;
• by mutual agreement of the parties in writing;
• in case of objective impossibility of one of the parties to the contract to perform its obligations;
• in case of seizure or sealing of the equipment by state authorities;
• in case of deletion of the User’s registration on the TRIADA MARKET platform. In this case, the concluded but unfulfilled purchase and sale contracts remain in force and are subject to performance.

Art. 28. The Supplier shall have the right, at its discretion, without prior notice and without owing compensation, to terminate the contract unilaterally if it finds that the User is using the TRIADA MARKET platform in violation of these general terms and conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards, or generally accepted rules and practices in electronic commerce.

XII. Liability

Art. 29. (1) The User undertakes to indemnify and hold harmless the suppliers on the TRIADA MARKET platform and the Supplier in the event of legal claims and other claims by third parties (whether justified or not) for all damages and expenses (including attorneys’ fees and court costs) arising out of or in connection with (1) failure to perform any of the obligations under this agreement,

(2) infringement of copyright, producer’s rights, broadcasting rights, or other intellectual or industrial property rights, (3) unlawful transfer to other persons of the rights granted to the User for the term and under the terms of the agreement, and (4) false declaration of the presence or absence of consumer status within the meaning of the Consumer Protection Act.

Art. 30. The Provider shall not be liable in cases of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

Art. 31. (1) The Provider shall not be liable for damages caused by the User to third parties.

(2) The Provider shall not be liable for pecuniary or non-pecuniary damages, expressed in lost profits or damages suffered by the User in the process of using or not using TRIADA MARKET and concluding purchase and sale agreements with the Provider.

(3) The Supplier shall not be liable for the time during which the platform was unavailable due to force majeure.

(4) The Supplier shall not be liable for damages resulting from comments, opinions, and publications under the products, news, and articles on the TRIADA MARKET platform.

Art. 32. (1) The Provider shall not be liable in the event of the security measures of the technical equipment being overcome, resulting in loss of information, dissemination of information, access to information, restriction of access to information, and other similar consequences.

(2) The Provider shall not be liable in the event of the conclusion of a contract for sale, provision of access to information, loss or alteration of data resulting from false identification of a third party posing as the User, if the circumstances indicate that this person is the User.

XIII. Complaints

Art. 33. (1) The consumer has the right to make a complaint, and when doing so, the complete set of documents (including cash register receipt/invoice, delivery-acceptance protocol, warranty card, etc.), as well as the goods, should be sent to the address PK 1373, Sofia, 195 Sukhodolska St.

(2) The transport costs for sending a product for warranty service shall be borne by Triada Market and Distribution, provided that the product is sent from an office of the courier company Speedy or Econt to the following address: PK 1373, Sofia, Sukhodolska Street 195.

(3) If the product is sent for warranty service to an address other than that specified in Art. 33. (2) and/or is not sent from a Speedy or Econt courier company office, the transport costs shall be borne by the User.

XIV. Other conditions

Art. 34. (1) The User and the Supplier on the TRIADA MARKET platform undertake to mutually protect their rights and legitimate interests, as well as to keep their trade secrets, which have become known to them in the course of the performance of the contract and these general terms and conditions.

(2) The User and the Supplier undertake, during and after the expiry of the contract period, not to disclose to the public any written or oral correspondence between them. The publication of correspondence in print and electronic media, Internet forums, personal or public websites, etc. may be considered public disclosure.

Art. 35. In the event of a conflict between these general terms and conditions and the provisions of a special contract between the Supplier on the TRIADA MARKET platform and the User, the provisions of the special contract shall prevail.

Art. 36. The possible invalidity of any of the provisions of these general terms and conditions shall not invalidate the entire contract.

Art. 37. For matters not covered in this contract relating to the performance and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.

Art. 38. These general terms and conditions shall enter into force for all Users on 01.07.2022.

Art. 39. Promotional codes for discounts on the purchase of products do not apply to goods that are already discounted, have another discount applied to them, or have a TOP PRICE sticker, with the exception of promotional codes that are expressly mentioned by the Supplier and are used for an additional discount.

Art. 40. Promotional codes for discounts on product purchases do not apply to goods that the User wishes to purchase on credit/lease, regardless of whether the goods in question are already discounted or not.

Appendix No. 1 – Standard form for exercising the right to withdraw from the contract

Annex 2 – Information on exercising the right of withdrawal from the contract

Information on exercising the right to withdraw from the contract

Standard withdrawal instructions:
I. Right to withdraw from a distance or off-premises contract.

I. You have the right to withdraw from this contract without giving any reason within 30 days.

II. The withdrawal period is 30 days from the date on which you or a third party other than the carrier and indicated by you took possession of the goods.

To exercise your right of withdrawal, you must notify us at the contact details provided by TRIADA MARKET and inform us of your decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email).

You may use the attached standard withdrawal form, but this is not mandatory. You can also fill in and submit the standard withdrawal form or another unambiguous statement of withdrawal electronically on our TRIADA MARKET website. If you use this option, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

IV. Effect of withdrawal.
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs associated with your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event not later than 30 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund in accordance with the terms of Article 16 of these General Terms and Conditions.
We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must bear the direct costs of returning the goods. The costs are not expected to exceed approximately the amount of the delivery or standard courier service.
You are responsible for any reduction in the value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, and proper functioning.
For additional consumer information, see https://triada-market.com.

V. For delivery of sealed goods that are unsealed after delivery and cannot be returned for reasons of hygiene or health protection (such as baby products, razors, toothbrushes, hairbrushes, etc.);